(Only for Order on www.retevis.com)
- If you are not satisfied with item within 30 days , you can return it to us for a full refund.
Please contact us for return address before you send it back. Please be advised that customers are responsible for all return shipping charges.
- If the item you received is completely different from the one you ordered within 30 days from the delivered date, please email us with photos or videos of differences.
- If a return is necessary. Replacement plus shipping cost will be issued to you on receiving the returned product.
- Or if you take it , we will offer a 10% discount of item price for buying it.
- If your product turns out to be a defective one with physical damage within 30 days from the delivered date,the customer can return it in the original package without any wear and tear for a free replacement,including gifts you received. please provide photos & videos showing the defect(s) of the product clearly.
*NOTE: please keep your return tracking number until you are notified that we have completed your refund.*
However,For your further warranty of retevis products, please click After-sale service to read it.