(Only for Order on www.retevis.com)

  1. If you are not satisfied with item within 30 days , you can return it to us for a full refund.
    Please contact us for return address before you send it back. Please be advised that customers are responsible for all return shipping charges.
  2. If the item you received is completely different from the one you ordered within 30 days from the delivered date, please email us with photos or videos of differences.
    • If a return is necessary. Replacement plus shipping cost will be issued to you on receiving the returned product.
    • Or if you take it , we will offer a 10% discount of item price for buying it.
  3. If your product turns out to be a defective one with physical damage within 30 days from the delivered date,the customer can return it in the original package without any wear and tear for a free replacement,including gifts you received. please provide photos & videos showing the defect(s) of the product clearly.

*NOTE: please keep your return tracking number until you are notified that we have completed your refund.*

However,For your further warranty of retevis products, please click After-sale service to read it.

return policy