Welcome to Retevis Support
We’re here to help.
1  Which of your radios are FCC Part 90 Certified? Thanks
For now ,we have RT33, H777, RT3&RT8 ,RT628 are FCC Certified . More details please have a check at the bottom here : http://www.retevis.com/resources-center/
2  Hi, I have a RT-9000D 66-88Mhz purchased tho weeks ago. At the radio I can setup channels with 6.25kc space, i.e. 72.60625. But the configuration software will only accept channels with 12.5kc space. So if I read the setup from the radio the software will truncate to 12.5kc space. The software is downloaded from this web site. Cheers!
Hello, "At the radio I can setup channels with 6.25kc space, i.e. 72.60625.", from here, you should mean step, not channel spacing. In RT-9000D software, the step has: 2.5, 5, 6.25, 10, 12.5, 20 etc.. It alreay have 6.25, same as setup from the radio, so it should be no problem,dear? greetings!
3  just purchased 30 - RT-5RV units we love them! One problem one of the uses pushed the wrong button and wiped out all the channels. How do i get them back? Thanks,
Hello, dear I will send RT 5RV factory default file by email, pls "open" it in RT 5R programming software, then "write to radio", then all setting for radios will be same. For RT 5RV programming software and driver, pls download here: http://www.retevis.com/resources-center/ Pls check your email, thanks! Brgds, Elsa Jin
4  Hi, I would like to use C9007A (Throat MIC Covert Acoustic Tube Earpiece PTT for kenwood) in my design. could you please share the pinout for 3.5 and 2.5mm jacks? How can I understand the PTT, which pins is related with PTT? Best Regards Cem
3.5mm is related with PTT
5  I bought 6bay charger C9042A no instructions inside, can you e,mail to me please? Marty
It charges like others normal , nothing special . What kind of instructions you need please ?
6  I just purchased one of your two-pin USB programming cables for a Baofeng radio. The PL2303 1.4.0 driver package will not load on the latest Mac OS. "The document PL2302_1.4.0.pkg" could not be opened. File viewer and Investigator cannot open files in "GenRandom550 " format. I am using Mac OS Sierra 10.12.3.
Please try on win7,win8,win10 computer .
7  Is there I can order just the earbud at the end of the transparent tube that comes with the "2 Pin PTT MIC Covert" headset? I lost one of mines recently and I don't want to order another headset just to get more earbuds.
Sure , please have a check here :
8  Hello, I bought this 6 in 1 cable (http://www.retevis.com/6-in-1-usb-program-programming-cable-adapter) and I own several Icom IC-T3H devices I'm a bit which label attached to the cable I should see: I-F6?? Regards.
Hello, Yes, Icom IC-T3H use the cable labled I-F6.
9  Hello. I bought the RT32 WALKIE TALKIE and need therefore a german owners manual. Please can you send me such a owners manual as a pdf? Thanks and best regards Winni
10  Hi, I just bought 2 radios RT25. I already have 10 units of RT21 and 2 units of RT22. RT21 and RT22 comunicate together but RT25 don't. How can I make them communicate ? Thank you.
Just make them at same frequencies and CTCSS/DCS .