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61  when I go to write or read the port is not seen how can I make it see the port? Thanks
Hello ,thank you for your question pls download RT2 USB driver and software from our official website:http://www.retevis.com/resources-center/ you can connect sofaware to the radio, Regards
62   How many users can total in the Ailunce HD1? I have now loaded, while the 100149 but to 100000 may, in accordance with the rules.
Dear HD1 can support 100,000 contacts in current Best regards
63  Is the RT82 encryption function works like the RT81 ? The RT82 instruction manual does not show how to enter voice encryption codes, and what types of encryption codes are to be used. RT81 uses two groups, 16x lower security, and 8 high security. How does the RT82 work ? Thanks !
Dear Jeff Avon, RT82 encryption is different from RT81 RT81 is 10 codes : letter or number, combine letter and number RT82 has two groups: 4 and 32 codes，letter or number, combine letter and number Bestregards
64  Somehow While pushing scan button (#) went to All Lock, how do I unlock from ALL LOCK status?
Please long press the“menu” key to lock, attached a pic for you reference
65  Hi! How i can reset(without cable) RT81 to default factory settings ? Best regards
Dear Sergey, you need open the default factory settings by RT81 programming cable C9018A: http://www.retevis.com/2-pin-programming-cable-for-retevis-h777 Best regards
66  I recently purchased an HD1 GPS but the manual has no mention of how to use it or even access it. There is no where in this manual that the term GPS is mentioned. The model number is listed under the battery as HD1 with no mention of GPS. The serial number is 1801AHD11103680. Do I really have a model with GPS and if so where do I get that manual?
Dear Jay, We will send HD1 manual to you email, please kindly check it, thanks Best regards
67  I can't get the RT27 programming software to connect to the radio. I get a "Communications False" error message. Also... One radio keeps repeating the message "Open to Radio".
Dear Ken Taylor, Here's a blog for you reference about ‘What shall we do when can not programming radio?’ http://blog.retevis.com/shall-can-not-programming-radio/ Best regards
68  I'm writing only to highlight that Microsoft Excel is required by RT-82 cps to import worldwide contacts database (csv format). "Excel fail" error appears during import if Excel is not present. I haven't Excel (neither other Microsoft Office products, my office suite is Open Office) on my pc so I must borrow another PC to do the import. I can't do this any time the database must be updated... I hope that this requirement will be removed in future. Thanks Nicola
We're contacting with our technician, will reply you as soon as possible, thanks for you understanding
69  What is the audio(speaker/mic) connection used on the HD1? Looking to get a specific headset for my HD1 and need to purchase the right adapter cable. For example, is the connection a Motorola m4 or m7, or something else? Thanks.
Dear Kenneth, There is just a adapter J6579A for HD1 available in current, here's link: http://www.retevis.com/audio-adaptor-retevis-rt82-to-2-pin Please check if it can meet with your requirement, thanks Best regards
70  Have just bought a pair of RT22. Where to I find more detailed instructions for and old guy to understand and use. Many thanks.
Download RT22 manual here (also could find software and USB Drivers here ) -- http://www.retevis.com/resources-center/