Return Policy
(Only for Order on www.retevis.com)
- In case of Buyer's Remorse(not product fault), within one month after product received, after confirmation by Retevis, The first customers can return it for a partial refund. Buyers are required to afford round-trip freight, and 15% restocking fee will be deducted also. Refund will be done after we received the package and checked everything not effect the second sale. Standard shipping timeline: Our team prepares and dispatches your order within 72 hours of purchase. Note: This does not apply to customized items which require additional production time. Customers may cancel their order if the request is submitted before shipment and within the website's specified cancellation timeframe.
- In case of product fault, please provide photos & videos showing the defect(s) of the product clearly. After confirmation by Retevis, you can return it for a replacement of new product or full refund, buyers are required to afford the return shipping fee, Retevis afford the reship shipping fee. Refund or reship new products will be done after we received the full original package, and no product damaged by any man-made factors.
- Remark: All return need be notified and confirmed by Retevis in advance. Contact Retevis before shipping your return to expedite the refund process and avoid delays due to incorrect items. Email: support@retevis.com.
Return Address: 7th Floor, Building 13C, Zhonghaixin Science and Technology Park, No. 12, Ganli 6th Road, Jihua Street, Longgang District, Shenzhen, China - Further warranty of retevis products, please click After-sale service to read it.
*NOTE: please keep your return tracking number until you are notified that we have completed your refund.*
However,For your further warranty of retevis products, please click After-sale service to read it.
