In case of Buyer's Remorse(not product fault), within 7 working days after product received, after confirmation by Retevis, you can return it for a partial refund. Buyers are required to afford round-trip freight, and 15% restocking fee will be deducted also. Refund will be done after we received the package and checked everything not effect the second sale.
In case of product fault, please provide photos & videos showing the defect(s) of the product clearly. After confirmation by Retevis, you can return it for a replacement of new product or full refund, buyers are required to afford the return shipping fee, Retevis afford the reship shipping fee. Refund or reship new products will be done after we received the full original package, and no product damaged by any man-made factors.
Remark: All return need be notified and confirmed by Retevis in advance. Please contact us for return address and matters need attention before you send it back. Email: firstname.lastname@example.org