Welcome to Retevis Support
We’re here to help.
1  Where can I order a spare battery for the R23?
Because of the strict import and export policy,the
pure batteries could be only delivered to 16 countries
as below --
Austria, Switzerland, Czech Republic,
Denmark, Spain, France, Hungary, Ireland,
Netherlands, Norway, Poland, Portugal,
Slovakia, Luxembourg, Belgium, United Kingdom
2  We had one of our ten radios get the language switched over to chinese I think. While it is not a huge issue it is frustrating since we can't change channels easily. How do we change this?
The language could be changed by -- under the 10 channel ,push PTT and Moni together ,then switch on the radio to change ,here is the manual -- http://www.retevis.com/resources_center/mannual/H-777_H777_RT6S_R888splus_NEW.pdf .
Issues of Channels please contact your seller to help ,it maybe need to change the knobs .Thx.
3  1 Dear Retevis team, I love my digital radio stations. In RT8, I have a problem: If the antenna signal network disappears and the programming wire is removed, sometimes it shows the volume change bar without touching the volume control. Software: S013.032 CP V01.32 POSSIBILITY TO SEND TO REPAIR NET, HOW TO REPAIR?
please tell me your radio model,I will cc and contacted after-sale service, they will check and reply to you a.s.a.p., thanks for your patient waiting...
4  No solution ? 4 Good morning, Ours is a Nonprofit Association of volunteers of Italian Civil Protection and we have purchased 20 Radio Retevis RT6 radios. We are confident that you are aware of the DTMF hardware problems of your equipment: - PTT ID (Menu 19) - does not remain in the activation memory after switching off or changing the channel - Do not emit symbol # end tone Can you hope that Retevis will release a new firmware? If positive, Retevis will indicate how to upgrade the firmware? We look forward to you and we apologize for your kind reply. Thank you for your cooperation, cordial greetings. il presidente dell'associazione di volontari. CAPUANO LEONARDO Hello Thanks for your suggestions, we will upgrade in the future What's meaning the sentence “Do not emit symbol ” Brgds 5 I am in possession of other radio equipment and with decoding software dtmf I saw the difference with Retevis RT6. Wouxun emits a "TX" end tone (hash sing or pound sign). In fact, wouxun does not
we have consulted our technican,Retevis analog radio can't upgrade and don't realize the function, thanks for you suggestions
5  Hello, I bought 2x H777 and tried a couple of hours to sent a 1750Hz tone to open our repeater. As described we have to press the MONI button after activating the PTT. What parameters do I have to enter via the software?? Thanks in advance Uwe
Please note: H777 frequency range is 400-470MHz, 1750MHz beyond the range
6  Do I need to program these in the US or are they useable right out of the box>
Please download H777 usb driver and H777 software from Retevis official website: http://www.retevis.com/resources-center/ Attached a pic for you reference
7  What settings have to be done for the best signal?
1.Full charge your battery .
2.Check your antenna .
3.Set the suited squelch level according to your communication surroundings.
4. If you want to extend the communication range ,you could make it work with repeater .
8  Hello. I bought the RT-5RV WALKIE TALKIE and need there fore a german owners manual. Please can you send me such a owners manual as a pdf? Thanks and best regards Gerhard
Sorry but for now we only have English and Italy version of it ,here is the link -- http://www.retevis.com/resources-center/
9  what program do you use for rt81
Do you mean software ? If so , here to download --- http://www.retevis.com/resources-center/