Welcome to Retevis Support
We’re here to help.
1  When using the shoulder microphone, how can I turn off the PTT button on the RT1 to prevent accidental transmission?
Sorry but there is not a button to lock PTT . You could just lock the keyboard .
2  Are the channel used by the RT1 compatible with the channel used by the H777 Walkie Talkie?
Hello Mason, RT1 can compatible with H777 radio, pls keep them frequency and CTCSS same Any questions, please feel free to contact us Best regards
3  I work for OdySea Aquarium. We purchased 140 RT-1 Radios for our use at work. We are in need for additional screws that hold the belt clips in. I found where I can purchase more belt clips, but it says it only contains the clip and no extra screws. We are having radio clip screws break off, rust off, or get lost. How can I obtain additional Belt Clip screws for our RT-1's?
I will send email to you,please notice check it
4  We have a number of VHF RT1's We have had them for a few years. Recently we have been getting electrical shocks from the screws that hold the belt clip in place when transmitting. We don't remember getting these shocks when we first started using the units. Have other people had this happen? Is there any solution? thanks
Hello Phil, You're the first customer feedback this happen, we've taken your questions to our techician,will reply you soon Best regards
5  I have 10 Retevis radios for my work. One of my RT1's suddenly lost sound level. When I have it turned all the way, t still sounds very low. I tried reprogramming it, using a headset and cleaning around the volume knob with contact cleaner. Nothing helped. The radio is useless if you can barely hear it. Any ideas what it could be or how I can fix it?
Hello Artie, Could you tell me your radio order number? we will contact after sale service for you, thanks Best regards
6  Where can I find programming software for RT1?
New page is done , here is the software link , all could be downloaded here : http://www.retevis.com/resources-center/
7  trotzt viele versuhungen,auch mit hilfe von leute die kenen rundum PC einstelungen,hab ich meine rt1 nicht programirt,weil nach bestetigung von bestimte funktionen,ist das nicht auf gerät gespeichert
This blog will help you how to program on PC--http://blog.retevis.com/retevis-radio-frequency-programming/
8  We recently purchased five (5) RT1 radios for a jobsite that already has ten (10) H777 radios. They are looking to have these sets of radios communicate with each other. Is there a way to make this happen? And if so, what are the steps to make it work? Thank you.
Dear Dave, Pls confirm the frequency and CTCSS same between RT1 and H777 Here's a blog about ‘how to programme between analog radio’ for you reference http://blog.retevis.com/programme-retevis-rt24-communicate-retevis-rt5r/ Different model, same steps, pls follow the steps to try it again, thanks Best regards
9  Do you have a listing of default/factory frequency number of the RT1 radio's 16 channels?
Dear Max, Please see the RT1 default frequency in your email, thanks Best regards
10  having trouble programming radios we just purchased. Please help..
About what kind of settings ? Frequency ? or any other functions ?
There is a blog about programming radios , it may helps : http://blog.retevis.com/retevis-radio-frequency-programming/