Welcome to Retevis Support
We’re here to help.
1  Most of my contacts told me thatmy RT3 is very, very quiet compared with other radios from Hytera or Motorola. Is there any chance to improve certain values, that my voice will be MUCH louder on the other side. I bought a Kenwood mic, the improvement is notable but even still the half of the radios mentioned above. Thank you
Is it still quiet when you make it talk to the same model as RT3 ? Please reply mails to firstname.lastname@example.org .
2  hi there i did not get the software for this retevis it is the uhf/vhf i cant find any thing to program it i have not got the drivers for the usb i am running windows 7 please help
Please download the USB Driver and software here -- http://www.retevis.com/resources-center/
Here is the operation Guide blog -- http://blog.retevis.com/retevis-radio-frequency-programming/
3  Is there new software for the RT3 as I seen on QRZ that there is a new version of the firms-ware but when I went looking for it I could not find it anywhere. I would be happy if you could let me know if there is and where to get it. Many Thanks: Steven.
About RT3&RT8 Update Firmware ,The whole Guide please check here : http://blog.retevis.com/firmware-update-rt3-rt8/
4  I have not used the radio for some months and the battery was completely dead. I placed the radio (switched off) and the LED light was green. I was confused as I believed it should be red for charging and only show green when fully charged! I removed the battery from the body of the radio and reattached it and placed the set in the charging cradle - same result, a green light. I then turned the radio on while still placed in the charging cradle and the green light immediately turned red. I am assuming that this suggests a fault. Can you advise please. Thanks Roger
Did you try charge the battery only ? If it is still not ok ,please contact your seller to ask for your warranty .
5  I down loaded the new firmware from Facebook and installed RETEVIS-Vocoder-RT3-S13.32.bin, now all i get now is a white screen. please could you advise if the old firmware is available Ver:D013.009 CP Ver: V01.30 or advise how i can fix this problem. regards
Hello , I guess you chose the wrong file to upload , The firmware file begins with S means with GPS, begin with D means Without GPS , Does your RT3 have GPS ?
6  I down loaded the new firms wear as I was getting the white screen every now and then when I renewed the code-plug. I got the new firms wear from Face Book and went through all the things to install on my radio. Now when I switch it on all I get is the white screen with my name and call-sign. It stays there and just bleeps every 20 sec. That is all I am getting. Is there anywhere that I can get a copy of the old firms wear Ver:D013.014 CP Ver: V01.32 so that I can get the radio back up and running. Many Thanks: Steven.
Please have a check about your mailbox . I sent it by wetransfer .
7  Hi I have an RT3, the firmware version is D013.009. And the CP.ver is V01.29. My question is, after loading your latest (non GPS) firmware my radio would not work, all I got on switch on was my welcome screen then just a blank white screen, I tried several times downloading to the set but nothing, I have heard of many people having similar problems as this?, Does my CP ver need updating?, Or is the updated file all inclusive?, Or is there another firmware after D013.009 that will NOT cause my radio to crash ?, I would like to keep my radio up to date but since my problem I have had to reload my old firmware just so I can use my set,. Many thanks in anticipation,. Very good radio by the way
I know your problems . We just updated the firmware to 20170224 version ,added the RT3 withour GPS new vocoder version , that is what you exactly need , Please try again .
8  La pantalla del walky se bloqueo estando encencendido el aparato,, lo paré y volví a ponerlo en marcha quedando la pantalla en blanco, no obstante sigue transmitiendo y recibiendo pero la pantalla no muestra ninguna forma de texto ni canal ni indicatvo del corresponsal. Hay alguna forma de proceder a un resset o cual es la solución de restaurar a su original estado. Les agradeceré una positiva solución. La compra del walky la efectué hace unos diez días y hasta el momento con plena satisfacción.
Usted necesita actualizar el firmware, la guía por favor revise este blog - http://blog.retevis.com/firmware-update-rt3-rt8/
Y el firmware ya fue enviado a su buzón de correo.
9  could you please send me the programming software for my Retevis RT3 please, I`d be so grateful to you if you can do this for me............
Hello , please download the USB driver and software here -- http://www.retevis.com/resources-center/
And here is a blog about programming guide -- http://blog.retevis.com/retevis-radio-frequency-programming/
10  My PC Lenovo G50-30 - Prozessor Celeron N2830 - 64Bit. I need a driver for the programming sofware. Can you help me? The drivers on the web page do not work. Many Thanks
If so , you could try to program by CHIRP -- http://chirp.danplanet.com/projects/chirp/wiki/Home