Welcome to Retevis Support
We’re here to help.
1  Is there new software for the RT3 as I seen on QRZ that there is a new version of the firms-ware but when I went looking for it I could not find it anywhere. I would be happy if you could let me know if there is and where to get it. Many Thanks: Steven.
About RT3&RT8 Update Firmware ,The whole Guide please check here : http://blog.retevis.com/firmware-update-rt3-rt8/
2  La pantalla del walky se bloqueo estando encencendido el aparato,, lo paré y volví a ponerlo en marcha quedando la pantalla en blanco, no obstante sigue transmitiendo y recibiendo pero la pantalla no muestra ninguna forma de texto ni canal ni indicatvo del corresponsal. Hay alguna forma de proceder a un resset o cual es la solución de restaurar a su original estado. Les agradeceré una positiva solución. La compra del walky la efectué hace unos diez días y hasta el momento con plena satisfacción.
Usted necesita actualizar el firmware, la guía por favor revise este blog - http://blog.retevis.com/firmware-update-rt3-rt8/
Y el firmware ya fue enviado a su buzón de correo.
3  hi from germany my call a can place the the new RT3, the firmware version is D013.009 thanks
you can order the RT3 in Retevis official website:http://www.retevis.com/rt3/
4  How can i upgrade my radio
The situation is if the firmware is not well-operated ,the radio will easily die completely, it'll be a useless radio. Then the radio should be back to China Factory to be fixed. But kindly note customer will afford all the shipping cost. So if the radio has been used norally, we don't suggest any update on it . Just please you know the risk in advance.In addition, relative blog for your reference:http://blog.retevis.com/firmware-update-rt3-rt8/ for getting the step, and getting you radio version. Thanks.
5  Y have a RT3, how can y change the language from chinees to Englisch, i cant do it via the menus becourse i cant understand chinees language. many thanks Daniel
Please Download usb driver and RT3 software from Retevis official website:http://www.retevis.com/resources-center/ Then choose “setting” keys, change language, finally writing the radio, attached a pic for your reference
6  I down loaded the new firmware from Facebook and installed RETEVIS-Vocoder-RT3-S13.32.bin, now all i get now is a white screen. please could you advise if the old firmware is available Ver:D013.009 CP Ver: V01.30 or advise how i can fix this problem. regards
Hello , I guess you chose the wrong file to upload , The firmware file begins with S means with GPS, begin with D means Without GPS , Does your RT3 have GPS ?
7  Hi I have an RT3, the firmware version is D013.009. And the CP.ver is V01.29. My question is, after loading your latest (non GPS) firmware my radio would not work, all I got on switch on was my welcome screen then just a blank white screen, I tried several times downloading to the set but nothing, I have heard of many people having similar problems as this?, Does my CP ver need updating?, Or is the updated file all inclusive?, Or is there another firmware after D013.009 that will NOT cause my radio to crash ?, I would like to keep my radio up to date but since my problem I have had to reload my old firmware just so I can use my set,. Many thanks in anticipation,. Very good radio by the way
I know your problems . We just updated the firmware to 20170224 version ,added the RT3 withour GPS new vocoder version , that is what you exactly need , Please try again .
8  I down loaded the new firms wear as I was getting the white screen every now and then when I renewed the code-plug. I got the new firms wear from Face Book and went through all the things to install on my radio. Now when I switch it on all I get is the white screen with my name and call-sign. It stays there and just bleeps every 20 sec. That is all I am getting. Is there anywhere that I can get a copy of the old firms wear Ver:D013.014 CP Ver: V01.32 so that I can get the radio back up and running. Many Thanks: Steven.
Please have a check about your mailbox . I sent it by wetransfer .
9  I downloaded the software to the RT3 to program my radio. The software doesn't offer me the ability to select which com port on my PC to use. How do I tell the software which com port to use. I can't program my radio because it won't select the correct com port.
Hello Philip, Here's a blog about ‘how to install the RT3 & RT8 USB Driver’ for your reference http://blog.retevis.com/install-rt3-rt8-usb-driver/ Note: Computer port and software port should be same Brgds
10  could you please send me the programming software for my Retevis RT3 please, I`d be so grateful to you if you can do this for me............
Hello , please download the USB driver and software here -- http://www.retevis.com/resources-center/
And here is a blog about programming guide -- http://blog.retevis.com/retevis-radio-frequency-programming/