Welcome to Retevis Support
We’re here to help.
1  I have the RT3, purchased it on August 1, 2017, I read the manuals and installed the software to my computer as instructed. I connected the computer and RT3 as shown in the manual, the computer read from the radio. I proceeded to put my information into the software, such as ID, Radio Name, etc.. Then I wrote the info back into the radio, turned the radio off, unplugged the radio and turned it back on. Now i get a screen asking for a program password. I did not change any passwords in the software and I have used all the numbers from 0 to 9 to try and open up the radio. Is there a fix for this or do I have a nice looking brick that serves no purpose. Can you help, please?
Hello James RT3 original code is 00000000, plese you have a try it There is a blog about RT3 code questions for you reference as below http://blog.retevis.com/password-settings-rt3/ Any questions, pls feel free to contact us Brgds
2  Is there new software for the RT3 as I seen on QRZ that there is a new version of the firms-ware but when I went looking for it I could not find it anywhere. I would be happy if you could let me know if there is and where to get it. Many Thanks: Steven.
About RT3&RT8 Update Firmware ,The whole Guide please check here : http://blog.retevis.com/firmware-update-rt3-rt8/
3  i have retevis rt3 and I have done something wrong now it wont key up when I press the ptt key it just makes a long bleep have you any idea what would be wrong
please you programme a frequency in RT3 software, then try it again
4  where is the published technical specification for RT3?
Please download RT3 manual in Retevis official website, check the link as below http://www.retevis.com/resources-center/
5  I have inadvertently password protected reading and writing to the RT3, I am unable to reload the original settings to the radio. Will a firmware reboot resolve this if not what cam I do?
I will send email to you,please check it
6  La pantalla del walky se bloqueo estando encencendido el aparato,, lo paré y volví a ponerlo en marcha quedando la pantalla en blanco, no obstante sigue transmitiendo y recibiendo pero la pantalla no muestra ninguna forma de texto ni canal ni indicatvo del corresponsal. Hay alguna forma de proceder a un resset o cual es la solución de restaurar a su original estado. Les agradeceré una positiva solución. La compra del walky la efectué hace unos diez días y hasta el momento con plena satisfacción.
Usted necesita actualizar el firmware, la guía por favor revise este blog - http://blog.retevis.com/firmware-update-rt3-rt8/
Y el firmware ya fue enviado a su buzón de correo.
7  I down loaded the new firmware from Facebook and installed RETEVIS-Vocoder-RT3-S13.32.bin, now all i get now is a white screen. please could you advise if the old firmware is available Ver:D013.009 CP Ver: V01.30 or advise how i can fix this problem. regards
Hello , I guess you chose the wrong file to upload , The firmware file begins with S means with GPS, begin with D means Without GPS , Does your RT3 have GPS ?
8  I downloaded the software to the RT3 to program my radio. The software doesn't offer me the ability to select which com port on my PC to use. How do I tell the software which com port to use. I can't program my radio because it won't select the correct com port.
Hello Philip, Here's a blog about ‘how to install the RT3 & RT8 USB Driver’ for your reference http://blog.retevis.com/install-rt3-rt8-usb-driver/ Note: Computer port and software port should be same Brgds
9  I down loaded the new firms wear as I was getting the white screen every now and then when I renewed the code-plug. I got the new firms wear from Face Book and went through all the things to install on my radio. Now when I switch it on all I get is the white screen with my name and call-sign. It stays there and just bleeps every 20 sec. That is all I am getting. Is there anywhere that I can get a copy of the old firms wear Ver:D013.014 CP Ver: V01.32 so that I can get the radio back up and running. Many Thanks: Steven.
Please have a check about your mailbox . I sent it by wetransfer .
10  Hi I have an RT3, the firmware version is D013.009. And the CP.ver is V01.29. My question is, after loading your latest (non GPS) firmware my radio would not work, all I got on switch on was my welcome screen then just a blank white screen, I tried several times downloading to the set but nothing, I have heard of many people having similar problems as this?, Does my CP ver need updating?, Or is the updated file all inclusive?, Or is there another firmware after D013.009 that will NOT cause my radio to crash ?, I would like to keep my radio up to date but since my problem I have had to reload my old firmware just so I can use my set,. Many thanks in anticipation,. Very good radio by the way
I know your problems . We just updated the firmware to 20170224 version ,added the RT3 withour GPS new vocoder version , that is what you exactly need , Please try again .