Welcome to Retevis Support
We’re here to help.
1  how to register and download software
Software Download Link -- http://www.retevis.com/resources-center/
And Programming Guide -- http://blog.retevis.com/retevis-radio-frequency-programming/
2  I get a Fail connect with transceiver communication fault every time I try to read or write to radio. I have 4 RT5 and windows 10. I am not happy with these radios. Please help fix this. Thank you James
Please Download usb driver and software from Retevis official website:http://www.retevis.com/resources-center/ 1.Please you confirmed whether you choose the correct communication port, check it in computer-device manager 2.Please hardly press the programming cable port to connect the computer USB port
3  When I try to install software for rt-5 I get a message that says setup.lst cannot be found.
Hello Bob, There's a blog for you reference when can't programme radio http://blog.retevis.com/shall-can-not-programming-radio/ Any questions, pls feel free to contact us Best regards
4  I bought a 5 pack of RT-5R off of Amazon.ca One of the radio speakers stopped working....the unit does work with the handset though....is there a setting I may have changed which has the built in speaker disabled ?
please tell me your order ID,then I will cc and contacted after-sale service, they will check and reply to you a.s.a.p., thanks for your patient waiting...
5  when programming in frequency like 270.600, or 127.800 when i push the last 0 it says "cancel" is it possible to fix this? cheers steve
Please note: RT5 frequency is 136-174MHz and 400-520MHz, you can programming in this range
6  ho acquistato coppia di rt-5rv e usa solo lingua inglese e chinese , non italiano su menu14. Come si puo' cambiare lingua ??
Mi dispiace per ora che abbiamo solo l'inglese e il cinese, ma lo faremo in futuro.
7  We purchased a set of six RT-5R radios. They worked well, so we ordered another six. I have the original six on channel 25. I cannot get the new ones on channel 25. Is this because the cannel is unable to be used on all radios at the same time? Will all radios work well together if on different channels?
Please note, just frequency and CTCSS is same, two radios can communicate with each other 1.Same channel, all radios can communicate at the same time 2.Different channels, all radios also can communicate at the same time
8  Are the RT5 handheld transceiver "license free"
Not really . But RT24 is totally license-free , here is the link : http://www.retevis.com/rt24-0-5w-2w-uhf-pmr446-license-free-radio/