Welcome to Retevis Support

1  In reference to FAQ 151, the Amazon.ca order number is: 701-9475713-5147429. To eliminate any confusion, I had one of my workers order the set of 5 radios for me, his name is Devon Krenz

ok, Thanks for your order,please tell me your questions

2  I have the RT5 model radio and I can't turn on the flashlight, I press the MONI button but the light is not coming on, if I press and hold the MONI I can monitor the signal but the light is not comming on. Anything else I can do to turn or my flashlight..? Thanks Fernando

Hello Fernando, The light may be broken,could you tell me order number? then i will contact after sales service for you Best regards

3  The print in the manual is too small for me to readl. May I download PDF so I can make large text to read ?? Where is PDF ?? TKS

please download from Retevis official website:http://www.retevis.com/resources-center/

4  what is the distance of your rt-5r-5w 128 channel walkie talkie? what is the max distance like 35 miles....thanks doug sr

Hello Doug, RT-5R distance around 3-5km, range may vary depending on environmental and/or topographical conditions Any questions, pls feel free to contact us Brgds

5  I have an RT5 and found out, that the mic does not work. Got it as a two pack a month or so ago but had never tried this radio. Is there a Mute setting that I don't know off or any other troubleshooting tips? Cheers,

Better find your seller to ask for your warranty in this situation .

6  Cannot open software it always says install disc for programming setup.exe, very frustrated

Hello Wayne, Here's a blog about‘How to programme RT5 by software’for you reference, pls check it http://blog.retevis.com/programme-rt5-software/ Any questions, pls feel free to contact us Brgds

7  how to register and download software

Software Download Link -- http://www.retevis.com/resources-center/

And Programming Guide -- http://blog.retevis.com/retevis-radio-frequency-programming/

8  when programming in frequency like 270.600, or 127.800 when i push the last 0 it says "cancel" is it possible to fix this? cheers steve

Please note: RT5 frequency is 136-174MHz and 400-520MHz, you can programming in this range

9  ho acquistato coppia di rt-5rv e usa solo lingua inglese e chinese , non italiano su menu14. Come si puo' cambiare lingua ??

Mi dispiace per ora che abbiamo solo l'inglese e il cinese, ma lo faremo in futuro.

10  Are the RT5 handheld transceiver "license free"

Not really . But RT24 is totally license-free , here is the link : http://www.retevis.com/rt24-0-5w-2w-uhf-pmr446-license-free-radio/