Welcome to Retevis Support
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1  Contact you? That's what I did ... Do you have a project to solve the problem?
please tell me your questions, we will try best to help you
2  hi i have rt6 and i want so scan frequency when i pres scan it scans just channels how to scan frequency? thank you
Every channel represents a frequency.
3  Trying to program RT6 with chirp and it says "Error reading data from radio: not the amount of data we want". any ideas?
RT6 has special Connect-Port design , could you please check if it is because of Poor contact ? Also RT6 use its own special programming cable , Please make sure if you use the right one ?
4  Dear Retevis, I wanted to ask, can a small piece be ordered from you? I have the Retevis RT6 model, and I miss it, that is, I lost the cover of the microphone und headsets on the side. Without it, the radio is not waterproof. So I need that plastic part with a little screw. Would you please send me that part, I'll pay you?Greetings!
ok, no problem, i will sent a email to you, please notice check it
5  I have a pair of h-777 and also a new pair of Rt6 radios. Is there a way to make them work together?
Hello, thank you for your question! here is a link to solve that question: http://blog.retevis.com/programme-retevis-rt24-communicate-retevis-rt5r/ pls according to detailed ways to operate. Regards
6  Can you manually enter frequency or does it have to be put in by computer?
Hello Antonio, Both of two ways can program for RT6, Thanks Brgds
7  I am in possession of other radio equipment and with decoding software dtmf I saw the difference with Retevis RT6. Wouxun emits a "TX" end tone (hash sing or pound sign). In fact, wouxun does not decode T6 until the # symbol is sent. But the problem is that even tones are not decoded between them (RT6 and RT6). In addition, if you set the menu to send tones, if you turn off the radio and switch it on again, you must set it to send tones (it does not keep setting in memory).
Thanks for your share, any questions, please feel free to contact us
8  Please, an you send me the notice in french Thank you
Hello Garnier, Thanks for your question We will send the RT6 French manual to you by email, please notice check it Regards
9  Need step by step programming instructions for using software.
This blog will help -- http://blog.retevis.com/retevis-radio-frequency-programming/
10  Good morning, Ours is a Nonprofit Association of volunteers of Italian Civil Protection and we have purchased 20 Radio Retevis RT6 radios. We are confident that you are aware of the DTMF hardware problems of your equipment: - PTT ID (Menu 19) - does not remain in the activation memory after switching off or changing the channel - Do not emit symbol # end tone Can you hope that Retevis will release a new firmware? If positive, Retevis will indicate how to upgrade the firmware? We look forward to you and we apologize for your kind reply. Thank you for your cooperation, cordial greetings. il presidente dell'associazione di volontari. CAPUANO LEONARDO
Hello Thanks for your suggestions, we will upgrade in the future What's meaning the sentence “Do not emit symbol ” Brgds